Finesse your company’s

Business EtiquetteCross-Cultural CommunicationCustomer Care

Be the best for your clients and team.

Kick-start your client-facing transformation

Get Real About Your Business

Enjoy clear understanding about whether your clients experience your company the way you want them too.

Receive a Roadmap for Success

Your customer-facing processes are transformed, and your team learn how to be their best for your clients.

Have Happier Clients Who Return Again & Again

Is there anything better than clients who love your brand and team members who love serving them?

Negative customer experiences are threatening your business.

And competition is too fierce to risk bad reviews and failing customer service.

At Finesse Consulta, we understand how overwhelming it feels when your business doesn’t delight your clients the way you want it to.

Ask yourself this:

  • Are my clients getting the service they deserve?
  • Does my team have the tools and training they need to be the best at their jobs?
  • Are our reviews as good as they could be?

If the answer to any of those questions is ‘NO’, it is time to rethink the way you approach your client-facing experience.

How can Finesse Consulta help my business?

At Finesse Consulta, we understand how hard it is to stay on top of every aspect of your business. It’s easy to get complacent about standards, but then things will start to slip.

You’re busy! You’re growing a business! Of course balls are going to get dropped sometimes.

This is where we come in. As a certified Business Etiquette & Protocol training company, we’ve made it our business to be your outside eye. Our job isn’t to criticise your company and team, but to build them up – giving you practical guidance on how to make daily positive steps towards happy clients and a more profitable bottom line.

We finesse your business

Trained through the European School for Etiquette & Protocol, Jo Caruana created Finesse Consulta exclusively to help companies in a downward spiral because of their customer experience.

Our vast portfolio of clients and successful projects proves that your business can get back on track. To make your clients and team members happy, you just need a plan.

Where do we start?

Working with us is easy – and takes the stress of improving your customer experience off your to-do list.

We Chat About Your Customer-Facing Concerns

This free 30-minute consultancy call will help us understand your concerns and how we can help.

We Implement a Plan to Improve Problem Areas

Our suggested roadmap will provide clear options based on your budget and expectations.

You Gain Confidence in Your Customer Experience

It feels great to know your customers love your company. And happy customers lead to more success!


Curious about the Finesse Consulta experience?

We sought the help of Finesse Consulta to conduct training for our frontline staff, and Jo customised her training programme to suit our business needs. This led to a significant improvement in our service levels, as well as increased confidence in our employees’ ability to provide the outstanding client service our customers deserve.”

Anthony Buttigieg, APS Bank

We’re also proud to be trusted by

Our Services

Mix-and-match to suit your desired outcome.


We assess the client-facing aspects of your business, so you get a clear picture of what it’s like to be your customer.

  • Mystery Shopping
  • Competitor Analysis
  • Snagging


We report our findings and present viable options to help you take your customer journey and client experience to the next level.

  • Customer Policy Creation
  • Employee Interviews
  • Next Step Planning


We take our strategy forward using dynamic customer care training and mindset coaching to achieve the best for your team & clients.

  • Business Etiquette Coaching
  • Customer Care Training
  • Cross-Cultural Communication

Schedule Your Free 30-minute Consultation