Finesse Group Home2023-05-10T14:04:04+02:00

Your clients deserve

to be delighted.

We transform your client experience
– from your PR & communications to your customer care.

Our Services

What Finesse Can Do For You

Content & Digital

Content & Digital

Articles, Blogs & SEO Webtext
Lead Generation & Storybrand
Social Media Strategy & Management
Website Design & Development

Public Relations & Events

Public Relations & Events

Media Campaigns
PR Implementation
Event Planning
Media Management

Consultancy & Training

Consultancy & Training

Business Etiquette Coaching
Customer Care Training
Protocol Training
Cross-Cultural Intelligence

Customer Curation

Customer Curation

Mystery Shopping
Team Assessment
Customer Journey Planning
Customer Care Policy Creation



Media Creation Consultancy
Magazines & Books
Podcasts & YouTube
Blogs & Portals

Online Learning

Online Learning

Content Creation Training
PR Training
Media Training
Personal Brand Development

You can’t afford to lose clients…

And you want your customers to experience you at your best.

But ensuring every aspect of your business is perfectly curated is hard. You can’t possibly have eyes and ears everywhere at all times.

This is where the Finesse Group comes in. Each part of our organisation is dedicated to finessing a different aspect of yours. We bring together decades of experience in PR and events, content curation, messaging, business etiquette, online learning, and customer care excellence.

From targeted campaigns that boost your exposure, to the complete transformation of your customer journey, we are the outside eye you need to make the best impression every time.

How We Work

Why Choose the Finesse Group

  • We’re Here to Listen

Let’s start with a free consultation

  • We Support Your Goals

By becoming your excellence partner

  • Global Experience

In getting it right across sectors

  • A Breadth of Expertise

We’ve helped 100s of companies

  • Strong Values

We obsess over your success

  • Your Satisfaction

Is our guarantee

About Finesse

An Outside Eye Will Change Everything

Jo Caruana is the founder of Finesse Group, a global organisation with a base in the UK, the US, and Malta.

Finesse helps you to curate all aspects of your customer journey – from your marketing and communication, to your business etiquette, client interaction processes, cross-cultural intelligence, and sales language.

The Group unites Finesse Content & Digital (previously WriteMeAnything), Finesse PR & Events, Finesse Consulta, Finesse Media, and Finesse Learning.

Trusted by

Trusted by


What Our Clients Say About Us

Jo and her team taught our management team to have a Day One mentality every day. The session was a real eye-opener and positive morning booster. Finesse is professional, great fun, and very beneficial. Jo drove a powerful message home!”

Emma Gatt, HR and People Development Manager at GO

We have worked with the Finesse team for nearly a decade, and they are our go-to for effective content creation, stand-out PR campaigns, and on-going media consultancy. I highly recommend them to anyone.”

Jeff Buttigieg, CEO at RE/MAX

The Finesse Group has written our content, coordinated our PR, managed our events, and more. I cannot recommend the team enough and feel grateful to work with such fantastic people.”

Kurt Mifsud, CEO at Mediterranean Culinary Academy

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