We’re the team to finesse your business

Jo Caruana
Jo CaruanaFounder & CEO
Rebecca Cachia
Rebecca CachiaHead of Content
Paula Fleri-Soler
Paula Fleri-SolerHead of PR & Events
Teri Spiteri
Teri SpiteriHead of Digital
Elizabeth Eaves
Elizabeth EavesHead of Business Development
Angie Amato
Angie AmatoPA & PR Executive

If you’re anything like us, then you want the best for your clients.

You’ve probably felt frustrated about the fact your message isn’t getting across or that your ideal clients aren’t finding you. And when they do find you, you’re worried they’re not having the top-notch experience you want them to.

As a result, you’re fearful of losing out to the competition and – worse – letting customers down.

Our entire business is dedicated to helping your business be its best. We unite the passion and expertise of international professionals with client-facing specialisms, to offer a one-stop experience that guarantees you have:

  1. Clear communication to reach the customers you want
  2. A fantastic customer journey that brings satisfaction every time

At the Finesse Group we believe:

  • It’s not easy to get it right for your clients every time – even though you want to
  • It’s hard to have an outside eye on your business when you’re so involved in the day-to-day

  • Your client’s journey – from messaging and communications to after-sales and customer care – can feel overwhelming to manage

  • You want your clients to have the best experience possible with your company
  • You want your team to deliver more than your customers expect

  • You deserve to get the support you need to make your business the best it can be

What we do

Founded by Jo Caruana, the Finesse Group is a global organisation with bases in the UK, Malta and Japan.

We’re proud to help companies curate all aspects of their customer journey – from their marketing, PR and communications, to their business etiquette, client interaction processes, cross-cultural intelligence, and sales language.

The Group unites Finesse Content & Digital, Finesse PR & Events, Finesse Consulta, Finesse Media, and Finesse Learning.