We’re the team to finesse your business

Jo Caruana
Jo CaruanaFounder & CEO
Rebecca Cachia
Rebecca CachiaHead of Content
Paula Fleri-Soler
Paula Fleri-SolerHead of PR & Events
Angie Amato
Angie AmatoPA & PR Executive
Diane Brincat
Diane BrincatDesign & Development
Rebekka Mamo
Rebekka MamoContent Writer & Account Executive
Cat Calabrese
Cat CalabreseContent Executive
Laura Bonnici
Laura BonniciContent Writer
Abby Fonseca
Abby FonsecaPR Executive - US Market

If you’re anything like us, then you want the best for your clients.

You’ve probably felt frustrated about the fact your message isn’t getting across or that your ideal clients aren’t finding you. And when they do find you, you’re worried they’re not having the top-notch experience you want them to.

As a result, you’re fearful of losing out to the competition and – worse – letting customers down.

Our entire business is dedicated to helping your business be its best. We unite the passion and expertise of international professionals with client-facing specialisms, to offer a one-stop experience that guarantees you have:

  1. Clear communication to reach the customers you want
  2. A fantastic customer journey that brings satisfaction every time

At the Finesse Group we believe:

  • It’s not easy to get it right for your clients every time – even though you want to
  • It’s hard to have an outside eye on your business when you’re so involved in the day-to-day

  • Your client’s journey – from messaging and communications to after-sales and customer care – can feel overwhelming to manage

  • You want your clients to have the best experience possible with your company
  • You want your team to deliver more than your customers expect

  • You deserve to get the support you need to make your business the best it can be

What we do

Founded by Jo Caruana, the Finesse Group is a global organisation with bases in the UK, the US, and Malta.

We’re proud to help companies curate all aspects of their customer journey – from their marketing, PR and communications, to their business etiquette, client interaction processes, cross-cultural intelligence, and sales language.

The Group unites Finesse Content & Digital, Finesse PR & Events, Finesse Consulta, Finesse Media, and Finesse Learning.


Where are you located?2022-11-08T13:19:56+02:00

We are a remote agency that’s headquartered in the UK, with an office in Malta and team members in the US and other parts of Europe. Needless to say, Finesse is globally minded to ensure diverse solutions for your business!

What industries do you specialise in?2022-11-08T13:19:33+02:00

We’re not a niche business. If you need it, we have it!

As a full-service agency, we work across a variety of sectors. These include sustainability, tech, luxury hospitality, real estate, medical and pharmaceutical, manufacturing, information technology, non-profit, eduction, and food & beverage just to name a few! The truth is we love small businesses, and work best with companies in start-up and scale-up phase, up to $10 million in revenue.

How do you communicate with clients?2022-11-08T13:19:15+02:00

We work to your taste! Whether you prefer Zoom, WhatsApp voice notes, Slack, or email, we’ll adapt to whatever communication methods you prefer.

Am I locked into a long-term contract?2022-11-08T13:18:57+02:00

Not unless you want to be – we work to accommodate your needs!

Our clients range from one-and-done deliverables like press releases, articles, and team training, to larger projects like website launches, PR campaigns, mystery shopping, business etiquette training, content strategy, content implementation, and events. Of course, we offer retainer services for clients that wish to lighten their load. We act as their external communications department and handle an entire side of the business so they can dedicate more time to perfecting their craft.

What is the cost of your services?2022-11-08T13:18:34+02:00

Again, it’s bespoke! Prices start at $120 for deliverables and increase based on individual needs, based on the size, tasks, level and urgency of the project.

Why should I work with Finesse?2022-11-08T13:18:16+02:00

We’re a boutique agency, so you’re never just a number.

Every team member is dedicated to delivering a curated and personalised service. We value the client journey, not just the destination. We aren’t here to tick boxes, but to help you maximise your potential by all means necessary.

What is your onboarding process?2022-11-08T13:17:50+02:00

In short, it’s bespoke – but every client journey begins with a consultancy call.

We immerse ourselves in your business to understand the challenges you’re facing and learn how we can offer solutions. We know it can be an overwhelming journey and refuse to let you walk through your growth phase alone. After illuminating opportunities, our core team of specialists devises a comprehensive strategy and guides you every step of the way – from start to finish. We take great pride in wrapping our clients in cotton wool and treating them like friends because that’s the Finesse ethos.

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